We recommend that you immediately inspect any item that we deliver to you or that you collect from one of our showrooms, to ensure you are completely satisfied with the item, that the item is of acceptable quality, and match the description as stated.
The Return Process
Returns must be done within seven (7) working days starting from the day the item is delivered to you. You may return your item for any of the following reasons:
- You received the incorrect item.
- The item has a manufacturing defect (excluding goods marked as display set items or clearance items).
And the necessary requirements for returns are as follows:
- You have proof of purchase (invoice or cash bill or delivery order).
- The goods must be in new condition and returned in the original selling condition with unopened packaging and along with all original accessories (including manuals, warranty cards, certificate of authenticity) and/or any free gifts, vouchers received with it.
- The product must not have been used or installed.
Item is not accepted for return under the following conditions:
- Once Used: All items
- Customised/made-to-order goods, special order items, If delivery has taken place, the refund will exclude delivery charges paid.
- Display unit, auction items and clearance goods are strictly non-refundable. You are required to fully inspect and assess the item before purchasing. These items are sold on “as is, where is” basis.
- Items that have been purchased for more than 7 days.
- The item was purchased for someone else who simply does not want it any longer.
- The item has no defects. You’ve changed your mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere.
- Defaulted on payment for item.
If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply contact us by completing this return form.
Our customer service will verify the return reason and arrange a free return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.
If your return is valid, we will process your refund or replacement, based on what you have indicated on your return request form. If it’s valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.
If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Damaged in Transit
If any goods are delivered to you are damaged, simply contact our customer service at 03-58825533 within seven (7) working days of receiving the delivery.
We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. We reserve the right to reject any return, exchange, refund deemed
unfit or unreasonable.
If you found the goods to be faulty or defective, simply contact our customer service at 03-58825533 within seven (7) working days of delivery and we will determine if the product is faulty or defective and offer you one of the following options:
Replacement: The same product that you ordered will be shipped to you with no delivery nor any other charges. We will contact you within 2 working days with the replacement product delivery time, and the process to return the faulty product.
Service: You may have the product repaired; however, once serviced the product is no longer eligible for replacement.
Product must be deemed faulty or defective by our after-service team within seven (7) working days of delivery in order to receive a replacement unit. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Your returned items, together with your return slip, are usually received and accepted at our warehouse within seven (7) working days after the courier company picks up the package from you. A refund will be issued within 14 days after we receive your items from the courier company. If you paid using a credit card, the refund will be made to your credit card. For credit cards, it may take up to fourteen (14) working days, subject to processing time of the bank.
Change of Mind
We regret to inform that any cancellations due to a change of mind will not be accepted. If the item delivered is the correct item ordered and is not defective, it will not be considered for a refund.
We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.